:root{--bs-secondary-rgb:78,97,95;--bs-secondary-color:#4e615f;color-scheme:light}body{background:#f7f8fa}.sidebar{min-height:100vh}.card{border-radius:12px}.nav-link.active{background:#eef2ff;border-radius:10px}.inbox-list{display:flex;flex-direction:column;gap:10px;max-height:72vh;overflow:auto}.inbox-item{border:1px solid rgba(15,23,42,.08);background:#fff;border-radius:12px;padding:12px;text-align:left}.inbox-item.active{border-color:rgba(59,130,246,.35);box-shadow:0 0 0 3px rgba(59,130,246,.08)}.inbox-preview{display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.detail-summary-main{display:flex;justify-content:space-between;align-items:flex-start;gap:12px;flex-wrap:wrap;margin-bottom:8px}.detail-summary-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));grid-gap:8px;gap:8px}.detail-kv-inline{border:1px solid rgba(15,23,42,.06);border-radius:10px;padding:8px 10px;background:#fafafa;display:flex;align-items:center;justify-content:space-between;gap:12px;min-height:40px}.detail-kv-inline-wide{grid-column:1/-1}.detail-kv-inline-label{font-size:12px;color:#64748b;flex:0 0 auto}.detail-kv-inline-value{font-size:14px;color:#0f172a;text-align:right;overflow-wrap:anywhere}.compact-section{padding:0;margin:0}.panel-title-row{display:flex;align-items:center;gap:6px;margin-bottom:8px}.inline-title-row{justify-content:flex-start}.section-title-inline{gap:6px}.info-icon-btn,.section-title-inline{display:inline-flex;align-items:center}.info-icon-btn{width:18px;height:18px;border:1px solid rgba(15,23,42,.16);border-radius:999px;background:#fff;color:#475569;font-size:11px;line-height:1;justify-content:center;cursor:default;padding:0;flex:0 0 auto}.transcript{min-height:420px;max-height:62vh;overflow:auto}.message-row{display:flex;margin-bottom:12px}.message-row.user{justify-content:flex-start}.message-row.agent,.message-row.assistant{justify-content:flex-end}.message-row.event,.message-row.system,.message-row.tool{justify-content:center}.message-bubble{max-width:86%;padding:12px;border-radius:14px;background:#fff;border:1px solid rgba(15,23,42,.08);white-space:pre-wrap}.message-row.assistant .message-bubble{background:#eef6ff;border-color:rgba(59,130,246,.2)}.message-row.agent .message-bubble{background:#fff7ed;border-color:rgba(245,158,11,.25)}.message-row.event .message-bubble,.message-row.tool .message-bubble{background:#f8fafc;border-color:rgba(148,163,184,.25)}.message-row.system .message-bubble{background:#f8fafc}.message-meta{font-size:12px;color:#64748b;margin-bottom:6px}.message-text{font-size:14px;color:#0f172a}.event-summary{font-size:13px;font-weight:600;color:#334155;margin-bottom:8px}@media (max-width:767.98px){.detail-summary-grid{grid-template-columns:1fr}.detail-kv-inline{flex-direction:column;align-items:flex-start;justify-content:center}.detail-kv-inline-value{text-align:left}}.queue-counters{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));grid-gap:8px;gap:8px}.queue-counter-card{border:1px solid rgba(15,23,42,.08);border-radius:10px;background:#fff;padding:10px}.queue-counter-value{font-size:20px;font-weight:700;color:#0f172a;line-height:1.1}.queue-counter-label{font-size:12px;color:#64748b;margin-top:4px}@media (max-width:767.98px){.queue-counters{grid-template-columns:repeat(2,minmax(0,1fr))}}.btn-sm{--bs-btn-padding-y:0.375rem;--bs-btn-padding-x:0.75rem;--bs-btn-font-size:1rem;--bs-btn-border-radius:0.375rem}.channel-inline{display:inline-flex;align-items:center;gap:.35rem;min-height:20px;line-height:1}.channel-inline,.channel-inline-label{color:#475569;font-size:12px}.channel-icon{width:14px;height:14px;display:block;flex:0 0 auto}